Returns & Exchanges

At Martine Rouquet, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free returns and exchanges policy.

Returns

If you wish to return an item, please follow these simple steps:

  1. Contact our customer service team within 14 days of receiving your order to initiate the return process.
  2. Ensure the item is in its original condition and packaging.
  3. Include the original invoice or order confirmation in the return package.
  4. Ship the item back to us using a reliable shipping method of your choice.
  5. Once we receive the returned item and verify its condition, we will process the refund to your original payment method.

Please note that return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow these steps:

  1. Contact our customer service team within 14 days of receiving your order to initiate the exchange process.
  2. Ensure the item is in its original condition and packaging.
  3. Include the original invoice or order confirmation in the exchange package.
  4. Specify the desired exchange item, including the size, color, and style.
  5. Ship the item back to us using a reliable shipping method of your choice.
  6. Once we receive the exchanged item and verify its condition, we will ship the new item to you.

Please note that exchange shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Contact Us

If you have any questions or need further assistance regarding returns and exchanges, please don't hesitate to contact our customer service team. You can reach us via email at [email protected]. We are here to help!

Thank you for choosing Martine Rouquet. We appreciate your business!

Great Value

Nunc id ante quis tellus faucibus dictum in eget metus.

Worlwide Delivery

Quisque posuere enim augue, in rhoncus diam dictum non

Safe Payment

Duis suscipit elit sem, sed mattis tellus accumsan eget.

Shop Confidence

Faucibus dictum in eget metus. Duis suscipit elit sem, sed mattis tellus

4/7 Help Center

Quisque posuere enim augue, in rhoncus diam dictum non